Seal Digital Intelligence Management Expert
400-021-3600
Seal Digital Intelligence Management Expert
Zhangguanjia provides customers with professional consulting, implementation, training and support services, and timely solves various problems encountered by customers in use
| Service Items | Service content | Response time |
|---|---|---|
| Service hotline | National unified customer service hotline 400-021-3600 | 30Respond in minutes |
| 5 * 8-hour network online support service | ||
| Service outlets | Provide national after-sales service network | 5 * 8 hours |
Zhangguanjia provides customers with a complete set of standardized and scientific system implementation scheme to ensure the successful implementation of the system
| Service Items | Service items and standards | remarks |
|---|---|---|
| Implementation preparation | Provide system implementation preparation services, formulate implementation schedule, and provide customers with server environment suggestions | Private cloud customer needs |
| Build environment | Build a server running environment for customers and install the basic software required by the Zhangguanjia system | |
| Data preparation | Assist customers to prepare basic data required for system operation, including organizational structure, process configuration, seal type, seal information, document type and other data | All customers |
| Interface research | If you want to conduct data docking with the third-party system and provide secondary development or technical support, assist the user to sort out the scope of docking and provide docking suggestions and schemes | Customer needs for interfacing with OA system |
| Software installation | Chapter installation of housekeeper platform software and app | Private cloud customer needs |
| Hardware installation | Installation of intelligent seal hardware equipment | ll customers |
| System training | According to different positions, do targeted system use training, including printer, reviewer, system administrator, etc | |
| Product acceptance | Prepare system process and final acceptance materials, coordinate customers for acceptance, and sign acceptance report | Private cloud customer needs |
| technical support | Solve the problems encountered by customers in the process of using Zhangguanjia software and intelligent hardware | All customers |
| Customer care | Understand users' usage through return visit and telephone communication, and give different service care according to the usage |